Returns and Exchanges

RETURNS

Sewn Still prides itself on offering the highest quality merchandise while fulfilling customer orders accurately. If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 14 days of purchase and we will provide you with a full refund. Restrictions apply to t-shirts!

RETURN POLICY

  1. Merchandise must be returned within 14 days of purchase.
  2. Merchandise must not be worn, altered, or washed.
  3. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
  4. All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
  5. Merchandise must have all tags attached and be returned in original packaging.
  6. We do not refund shipping costs or credit card fees of 2.75% of total order. They will be deducted from the total amount of your refund. Return shipping costs will only be refunded if item was incorrect or defective.
  7. Items on SALE will only get a store credit if returned.
  8. Items on Clearance can not be returned or exchanged.
  9. All Custom Printed T-shirts will only get a store credit if returned! Find out why below.
  10. Please Note: Shipping and handling charges are not refundable.

T-SHIRT RETURN POLICY – Why we do not except returns?

We are the only high end fashion brand that allows our customers to choose a design they really like and be able to put it on one of our tanks, vnecks, dolmans, and crop tops in many different sizes, colors, and foil options. This means we have to custom print that design specifically to the customers requests. Because we run our own printing production in house it allows us to do this method where many other brands need to order in bulk making it not cost effective or possible. We felt other brands were limiting the options of designs to one specific t-shirt style.

EX: You may love the t-shirt design, but you wish it was offered on a white v-neck, but a brand only sells it in a black tank. With us you can get your favorite designs on both tanks and vnecks and in many instances both colors! Because we Custom print the shirts for your specific size, color, and style. If it is returned it makes it very hard to resell as it was specific to your needs. For that reason we only can provide store credit.

REFUND & PROCESSING TIME

If your package arrives at Sewn Still within the 14-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sewn Still.

SEWN STILL’S HOLIDAY SPIRIT

During the Holiday season (Nov. 15th – Dec 25th), we will accept your return after 14 days so long as it is received by January 6th.

DAMAGED ITEMS

If you receive an item that is damaged, please contact us immediately at elyse@sewnstill.com

EXCHANGES

In order to serve you most efficiently, we do not offer merchandise exchanges. You’ll get the right size or color fastest if you simply place a second order. Once we receive your return, we’ll credit your account.

HOW TO SEND YOUR RETURN

  1. Send us an email with your phone number to elyse@sewnstill.com and we will contact you for return authorization.
  2. Pack your item(s) in original apparel box and shipping package
  3. Mail your package to the address below

SEWN STILL Returns
7211 Galilee Road #135
Roseville, CA 95678